Symptom

Likely Cause

Remedies

No steam pressure while Pressure gauge reads 0

Power to machine is interrupted

Check the circuit breaker

Check the power cord plug

Verify that the power switch is in the proper position

Pressure stat is not functioning properly

Call an authorized technician

Heating element is not functioning properly

Call an authorized technician

No steam pressure while Pressure gauge reads 0.9-1.5 bars

Boiler water level is too high

Remove water from the boiler utilizing the hot water tap

Auto fill system is malfunctioning

Call an authorized technician

Steam wand tips are clogged with milk

Clean steam tip holes with a paper clip

Soak steam wand tip in a solution of espresso machine detergent

Coffee brews too slowly and/or brew button LED light flashes while brewing

Coffee grind is too fine

Adjust the grinder to a coarser setting

Too much ground coffee was used

Reduce the amount of coffee used

Barista tamped too hard

Reduce tamping pressure

Dispersion screens are clogged

Clean and/or replace the screens

Pump pressure is incorrect

Check pump pressure, it should be between 8 & 9 bars

Coffee brews too quickly

Coffee grind is too coarse

Adjust the grinder to a finer setting

Too little ground coffee was used

Increase amount of coffee used

Filter basket is worn

Replace filter basket

Water leaks from around top of portafilter while brewing

Portafilter gaskets are worn

Call an authorized technician

Build up of coffee grounds in group head (where portafilter locks into the machine)

Clean group gasket and group head locking ring

Coffee grounds in the cup of espresso

Filter basket is worn

Replace filter basket

Grind is too fine

Adjust grinder to a coarser setting

Drain overflows

Drain hose is clogged

Clear hose using air or water pressure

Drain cup is clogged (cup or box under drain tray)

Remove drain tray and thoroughly clean the drain cup

Grinder will not start grinding, but the motor makes humming noise

Grinder is jammed with beans

Move the adjustment collar on the grinder to a coarser setting. Turn on the grinder and keep adjusting coarser until the grinder starts.   Then, with the grinder running, re-adjust the grind to the proper setting

Foreign object in the coffee is stuck in the grinder

Call an authorized technician.

Or, unplug the grinder, remove the bean hopper and unscrew the adjustment collar. Remove the foreign object. Clean the grinder and carefully reassemble (be careful not to cross-thread the adjustment collar).   Replace the bean hopper, plug-in the grinder, turn it on and re-adjust the grind.