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Frequently Asked Questions

General Questions
Does distributors and resellers get discounts?
Can Cora help me set up my café?
What is CORA’s pricing policy?
What is CORA’s privacy policy?
Why should I join CORA’s newsletter?

Product and Equipment Questions
Does Cora Italian Specialties provide installation/repair services?
Do you have parts for all the equipment that you carry?
Does CORA provide warranty on the machines it sells?

Order Questions
Is it safe to place an online order?
Can I track my order?
What are my shipping options?
How long will it take for me to get my order?
Does CORA accept international orders?
Can I order by phone?
Does CORA charge sales tax?
What happens if my order is damaged?
Can I cancel my order?
What happens to backordered items?
What is CORA’s return policy?

General Questions

Q: Does distributors and resellers get discounts?
A: Yes. Cora provides quantity discounts, as well as payment terms, for qualified distributors and service companies. To set up an account, please go to Dealers/Resellers Form link, fill in dealer application form, and fax us the form.  We will then provide you with a special Username and Password for you to be able to login and view your special pricing.

Q: Can Cora help me set up my café?
A: Yes, our experience allows us to answer your questions and assist you in making the best choices for your café. We invite you to visit our Showroom for a more personal and in-depth discussion regarding your needs. There you can personally compare the equipment and learn proper preparation and serving techniques, as well as sample our array of high quality café products.

Q: What is CORA’s pricing policy?
A: Online price and special offer listings are exclusively for online purchases. All other types of purchases, such as telephone, walk-in, or fax orders, may have different prices, discounts, and specials. Prices and items are subject to change without notice. Cora reserves the right to limit the quantity of purchases and to discontinue items. Newly posted price listings substitute all other previous postings. In case of price mistake on certain products, Cora reserve the rights to cancel orders on that product.

Q: What is CORA’s privacy policy?
A: Cora recognizes the importance of security in online transactions. All your information is secured using the latest technology in software encryption and will not be shared with other organizations without your expressed permission.

Q: Why should I join CORA’s newsletter?
A: Registering means receiving the members-only discounts and promotions. We understand that customers hate spam, and so we will only contact you when we have special discounts. On average, we will send you an e-mail only once per month. Click on the Newsletter sign-up link on the left of the page and fill in your information. To un-subscribe simply check the un-subscribe button and fill in your information.

Products and Equipment questions

Q: Does Cora Italian Specialties provide installation/repair services?
A: Yes, our company has a highly qualified staff of technicians who are always ready to assist in equipment installation and other issues. We accept both in-house and on-site repairs for the Chicago area. For other areas, give us a call, and we will refer you to a local service company.

Q: Do you have parts for all the equipment that you carry?
A: Yes, as part of our effort to provide high customer satisfaction, we stock a full line of spare parts for all the equipment makes that we carry. We also stock parts for other popular equipment models.

Q: Does CORA provide warranty on the machines it sells?
A: Yes, we provide warranty on our machines. To request warranty information on any of the equipment that Cora carries, please e-mail us at customerservice@corainc.com. On the e-mail please state the following:

• Name of the item
• Manufacturer
• Model#
• Your name
• Your mailing address
• Your phone number

Warranty- Retail Sales:

All non-commercial espresso machines and grinders have a 1-year parts & labor warranty for manufacturer defects.  Items subject to wear-and-tear are not included.

All accessories have a 90-day warranty for manufacturer defects.

Warranty terms apply only to merchandise sold and located within the U.S., unless otherwise noted.

Warranty- Commercial Sales:

Commercial equipment has a 1-year on parts and 90-day limited labor warranty for factory defects. The limited labor warranty applies only if the equipment is installed by a service agency that was previously trained by Cora in the installation and maintenance of the equipment.

Order questions

Q: Is it safe to place an online order?
A: Yes, we use SSL (Secure Socket Layer) 128 bit encryption, which offers our customer the best protection available to transmit you billing information.

Q: Can I track my order?
A: Yes. You can track your order on the Order Tracking page. Order tracking will show both order status and, for shipped items, shipping status.

Q: What are my shipping options?
A: Cora Italian Specialties provides a variety of delivery methods to suit your needs.

Pick-up Delivery
Please allow at least five hours for order preparation and processing before pickup.
Your orders will be prepared for pickup on location at:
9630 Joliet Rd.
Countryside, IL 60525
directions
Monday – Friday
8 am – 3:30 pm

Weekly Truck Delivery
For purchases exceeding $125, Cora will provide free truck delivery, on certain days of the week, for customers in the Chicago area. For orders under $125, a delivery charge of $15 will apply. To set up your free weekly truck delivery, please call 708-482-4660.

Orders to be delivered by truck must be submitted by noon of the workday prior to your scheduled delivery day. Orders consisting of fresh roasted coffee need to be submitted four workdays before your delivery day.

Q: How long will it take for me to get my order?
A: All UPS delivery time estimates are based on orders ready to be shipped.
Expected delivery times:

It is Cora’s goal to have high customer satisfaction, and so we try to deliver your orders as fast as possible. We usually require 1-2 business days to ship your order. Ambrosia (our roast-to-order coffee), however, requires four workdays for roasting and processing. Please note that Cora will not process your order during weekends and public holidays.  All items are shipped from warehouse in Countryside, Illinois.

Q: Does CORA accept international orders?
A: Yes, international customers should call (708) 482-4660. We will make special arrangements for you.

Q: Can I order by phone?
A: Yes, please call (708) 482-4660. Our hours are Monday thru Friday from 8:00 am to 4:00 pm central time.

Q: Does CORA charge sales tax?
A: Sales tax is only applicable to customers in Illinois that are not tax exempt. All other customers are exempt from taxes. Cora accepts MasterCard and Visa credit cards.

Q: What happens if my order is damaged?
A: Please inspect all packages immediately upon receiving them. You are responsible for notifying the carrier of any damage and file the necessary claim within the allotted time before reporting the damage to us. If you notice any shipping damage to the outer box, notify the driver and note the damage when you sign for the package. If you notice shipping damage to the equipment after you open the box, call UPS at 1-800-742-5877 to report the damage.

• For Equipment:
  Make sure that you keep all packaging material (boxes, shipping labels, etc.) because the carrier may want to verify that the item was properly packaged. After the shipper issues a claim number, we will gladly send you another machine. For your own safety, never attempt to use any damaged equipment.
  
• For Perishable/Consumable Products:
  The purchaser may decide to keep a partial shipment or refuse the shipment entirely. Once we receive a copy of the carrier-issued document attesting to the damage, Cora will either replace the items or reimburse you (depending on your preference).

Q: Can I cancel my order?
A: In the event that you want to cancel an order, please call us at (708) 482-4660. Since some orders are processed on the same day they are received, please notify us as soon as possible. An order is no longer cancelable once its status has been changed to shipped. A shipped order, however, can still be returned once it arrives at your location.

Q: What happens to backordered items?
A: An item listed as available at the time the order may later be changed into a back order due to concurrent orders by other customers. In the event that an item is back ordered, Cora will notify you of the situation. Cora will ship the available items in your order immediately and any back ordered items as they become available. If the item does not become available in 14 days, however, Cora will contact you about whether to cancel or to keep the items as back ordered.

Q: What is CORA’s return policy?
A: If you decide to return any item to us, you must first request a Return Authorization Number within 15 days of the date of purchase and ship the item to us within 30 days from purchase. To obtain a Return Authorization Number you need to contact us by telephone at (708) 482-4660 or by e-mail at customerservice@corainc.com . The Return Authorization Number must be clearly written on the outside of the shipping box.

Home Equipment - If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 30 days from the receipt of the merchandise for an exchange or credit on future purchases.

However, to receive full credit the equipment must be re-packaged in its original retail display box and returned to us in a saleable condition within 30 days from the date of purchase. �Saleable� means that coffee equipment must be free of coffee and water; all manuals and warranty cards must be unmarked; and all programming must be returned to the factory default settings. Equipment received in a less than a "like new" conditions and without all of its original parts, accessories, manuals, etc. will be subjected to a 25% restocking charge. In addition, if any item is missing or damaged you will be charged for the cost of the item.  

Caution: Before returning any espresso machine you need first to drain the boiler or severe damage may occur. If you need assistance in draining the boiler, call Cora's authorized service agent at (800) 696-2672.

Perishable items - To insure the absolute quality and safety of our products, perishable items cannot be returned unless we shipped you the wrong item. In this case Cora will accept such an item only if received in its original packaging and within the prescribed time frame.

Commercial Equipment and Parts � Sales of commercial equipment, parts, and special orders are final and items not returnable.

Coffee Residues and Water Stains

Please note that our manufactures are committed to first test all equipment before they ship it to us. Due to this testing, it is likely that you may find traces of water and coffee residue in the equipment you just purchased. This is not to be considered a reason for returning the equipment. Unless we clearly state otherwise, all equipment you will purchase from us will be new and not used.

  Defective Espresso Equipment

If your home espresso machine seems not to be working properly, please call our technical support agency at (800) 696-2672 for assistance. If the problem cannot be corrected over the telephone, Cora will arrange for the pick-up of the machine by UPS. It will take UPS 7-10 days to make the pick up. After Cora or its designated service agency receives the equipment, it will be tested and a determination will be made whether the problem was due to a defective machine or user error. Defective merchandise will be either repaired or exchanged for an identical item. If upon its return to either Cora or the manufacturer, the machine is found not to be defective and/or to have been used improperly, you will be charged for the necessary repairs and all related shipping costs.

  Shipping Instructions

Please clean and carefully repackage the item before shipping. If you are returning an espresso machine, make sure that all water in the boiler has been removed.   Please reference the owner's manual or call Cora's service agency at (800)696-2672 for instructions on how to drain the boiler. Any water left in the machine can freeze and thus cause extensive damage.

Returned items must be in "like new" condition, with all original accessories, parts, manuals, etc., and must be re-packaged in the original retail display box.

It is recommended that you return the machine via UPS insured.   We are not responsible for any returned item that is lost or damaged in transit.

All "gift with purchase" merchandise such as starter kits, gift packages, coffee, frothing pitchers, etc. must be returned with your machine or you will be charged the normal price for these items.

Frothing pitchers, thermometers, cups, parts or coffee that have been opened or used cannot be returned. You will be charged the normal price for these items.

Please keep a copy of the UPS receipt and tracking number; this is your protection if the equipment is lost or damaged.

Your account will be credited in approximately three to four weeks from the time Cora receives the machine less any applicable restocking fee and repair charges due to user misuse.

Shipping charges paid by the purchaser without Cora's prior authorization will not be refunded.

Remember that Cora will refuse to accept any package unless a return authorization number is clearly shown on the outside of the shipping box.

TERMS & CONDITIONS

Customer Assistance

If you have questions or need assistance in choosing a piece of equipment or a product item, please contact us.   We will help you make a selection that meets your individual needs.  

Shipping Policy

All U.S. orders are shipped via UPS Ground Service. We cannot guarantee delivery dates and will not refund shipping charges for items not delivered on time unless refunded by UPS.

Shipping Costs

Shipping costs are included in the purchase price only for items purchased by retail customers residing in all states except California, Alaska and Hawaii. The territory of Puerto Rico and all international addresses likewise do not qualify for free shipping. Dealers and commercial establishments do not qualify for the free shipping. Any individual that purchases a commercial piece of equipment is automatically considered to be a commercial establishment.