Cora Inc.
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FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS
PRODUCT AND EQUIPMENT QUESTIONS
ORDER QUESTIONS
GENERAL QUESTIONS
A: Yes. Cora provides quantity discounts, as well as payment terms, for qualified distributors and service companies. To set up an account, please go to dealers-resellers form link, fill in the dealer application, and fax us the form to 708-482-4662. We will then provide you with a special Username and Password for you to be able to login and view your special pricing.
A: Yes, our experience allows us to answer your questions and assist you in making the best choices for your café. We offer consulting over the phone or you can visit our showroom for a personal, in-depth discussion regarding your needs. There you can compare the equipment and learn proper preparation and serving techniques, as well as sample our array of high quality café products. Click to the About Us page to learn more.
A: Online price and special offer listings are exclusively for online purchases. All other types of purchases, such as telephone, walk-in, or fax orders, may have different prices, discounts, and specials. Prices and items are subject to change without notice. Cora reserves the right to limit the quantity of purchases and to discontinue items. Newly posted price listings substitute all other previous postings. In case of price errors on certain products, Cora reserves the rights to cancel orders on that product.
A: Cora recognizes the importance of security in online transactions. All your information is secured using the latest technology in software encryption and will not be shared with other organizations.
A: Registering means being the first to know about our popular events, receiving the members-only discounts and promotions. We understand that customers do not like spam. On average, we will send you an e-mail only once per month with relevant information, upcoming events and special sales. Click on the Newsletter sign-up link and fill in your information. To un-subscribe simply check the un-subscribe button and fill in your information.
PRODUCT AND EQUIPMENT QUESTIONS
A: Yes, our company has a highly qualified staff of technicians who are always ready to assist in equipment installation and other issues. We accept both in-house and on-site repairs for the Chicago area. For other areas, give us a call, and we will refer you to a local service company.
A: A: Yes, in an effort to provide high customer satisfaction, we stock a full line of spare parts for the equipment we sell. We also stock parts for other popular equipment models.
A: Yes, we provide warranty on our machines. To request the specific warranty information applicable to any of the equipment sold by Cora, please e-mail us at customerservice@corainc.com. Please specify the following in the email:
• Name of the item
• Manufacturer
• Model number
• Your name
• Your mailing address
• Your phone number
Warranty-Retail Sales:
All non-commercial espresso machines and grinders have a 1-year parts & labor warranty for manufacturer defects. Cora retains the right to chose if the warranty repairs should be performed on site by qualified technicians or in our Countryside IL facilities. Items subject to misuse or wear-and-tear are not included.
All accessories have a 90-day warranty for manufacturer defects.
Warranty terms apply only to merchandise sold and located within the U.S., unless otherwise noted.
Warranty-Commercial Sales:
All non-commercial espresso machines and grinders have a 1-year parts & labor warranty for manufacturer defects. Cora retains the right to chose if the warranty repairs should be performed on site by qualified technicians or in our Countryside IL facilities. Items subject to misuse or wear-and-tear are not included.
ORDER QUESTIONS
A: Yes, we use SSL (Secure Socket Layer) 128 bit encryption, which offers our customer the best protection available to transmit your billing information.
A: Yes. You can track your order under "My Account". Order tracking will show both order status and, for shipped items, shipping status. You must create an account at the time of order to enable this feature.
A: Yes, previous orders will be accessible under "My Account". You must create an account at the time of order to enable this feature.
A: Cora Italian Specialties provides a variety of delivery methods to suit your needs
UPS Shipping
We offer UPS Next day, two day, three day, and standard delivery via UPS. Please click to our Shipping Information page for more information.
Pickup
Please allow at least two hours for order preparation and processing before pickup. Stocking orders may require additional advanced notice as well. Your orders will be prepared for pickup on location at:
9630 Joliet Road
Countryside, IL 60525
Click to our Contact Us page for directions.
Monday-Friday
8am - 4:30pm
Weekly Truck Delivery
For purchases exceeding $150, Cora will provide free truck delivery, on designated days of the week, for customers in the Chicago metropolitan area. For orders under $150, a delivery charge of $25 will apply. To set up your free weekly truck delivery, please call 708-482-4660. Orders to be delivered by truck must be submitted the workday prior to your scheduled delivery day. Orders consisting of fresh roasted coffee need to be submitted four workdays before your delivery day. Please click to our Delivery Page for more information.
A: Yes, international customers should call 708-482-4660. We have made special arrangements with DHL-Danzas in order to be able to deliver our equipment and products anywhere in the world at very reasonable freight rates.
A: Yes, please call 708-482-4660. Our hours are Monday thru Friday from 8:00 am to 4:30 pm central time.
A: Sales tax is charged in accordance with the current state (Illinois) and local laws regarding retail purchases. If your organization is tax exempt, and you wish to purchase from our website, please contact us at (800)696-CORA so we can setup your account or, or lick to the "Contact Us" link, complete the form, including the resellers tax ID field and submit.
A: Please inspect all packages immediately upon receiving them. You are responsible for notifying the carrier of any damage and file the necessary claim within the allotted time before reporting the damage to us. If you notice any shipping damage to the outer box, notify the driver and note the damage when you sign for the package. If you notice shipping damage to the equipment after you open the box, call UPS at (800) 742-5877 to report the damage.
Equipment:
Make sure that you keep all packaging material (boxes, shipping labels, etc.) because the carrier may want to verify that the item was properly packaged. After the shipper issues a claim number, we will gladly send you another machine. For your own safety, never attempt to use any damaged equipment.
Perishable/Consumable Products:
•The purchaser may decide to keep a partial shipment or refuse the shipment entirely. Once we receive a copy of the carrier-issued document attesting to the damage, Cora will either replace the items or reimburse, whichever you prefer.
A: In the event that you want to cancel an order, please call us at 708-482-4660. Since some orders are processed on the same day they are received, please notify us as soon as possible. An order can no longer be cancelled once it has been processed and given to the carrier. A shipped order, however, can still be returned once it arrives at your location.
A: An item listed as available at the time of the order may later be changed into a "back order" item due to concurrent orders by other customers. Orders are filled on a first come, first serve basis. In the event that an item is back ordered, Cora will notify you of the situation. Cora will immediately ship the available items in your order and send any back ordered items as soon as they become available. If the item does not become available in 14 days, however, Cora will contact you and provide the option to cancel or keep the items as back ordered.
A: If you decide to return any item to us, you must first request a Return Authorization Number within 7 days of the date of purchase and ship the item to us within 15 days from purchase. To obtain a Return Authorization Number you need to contact us by telephone at 708-482-4660 or by e-mail at customerservice@corainc.com. The Return Authorization Number must be clearly written on the outside of the shipping box.
Commercial Equipment and Parts:
Sales of commercial equipment, parts, and special orders are final and not returnable.
Home Equipment:
If for any reason you are not completely satisfied with your purchase, you may return the item(s) to us at your expense within 15 days from the date on receipt for an exchange or credit on future purchases.
However, to receive full credit the item must be returned in it's original condition and packaging within 15 days from the date of receipt. Original condition means that coffee equipment must be free of coffee and water; all manuals and warranty cards must be unmarked; and all programming must be returned to the factory default settings. Equipment received in a less than a "like new" condition and without all of its original parts, accessories, manuals, etc. will be subject to a 25% restocking charge. In addition, if any item is missing or damaged you will be charged for the cost of the item.
Please note that all coffee equipment, unless otherwise clearly stated, is new equipment that is tested prior to shipping and may contain water and traces of coffee residue - this is not to be considered an acceptable reason for return.
Caution: Before returning any espresso machine you must drain the boiler or severe damage may occur. If you need assistance in draining the boiler, call Cora's authorized service agent at (800) 696-2672.
Perishable items:
To insure the absolute quality and safety of our products, perishable items cannot be returned unless the wrong item was shipped. In this case, Cora will accept such an item if it is received in its original packaging and within the allotted time frame.
Defective Espresso Equipment:
If your home espresso machine appears to be working improperly, please call our technical support department at (800) 696-2672 for assistance. If the problem cannot be corrected over the telephone, Cora will arrange for the pick-up of the machine via UPS. It will take UPS 7-10 days to make the pick up. After Cora or its designated service agency receives the equipment, it will be tested and a determination will be made whether the problem was due to a defective machine or user error. Defective merchandise will be either repaired or exchanged for an identical item. If upon its return to either Cora or the manufacturer, the machine is found not to be defective and/or to have been used improperly, you will be charged for the necessary repairs and all related shipping costs.
Shipping Instructions:
Please clean and carefully repackage the item before shipping. If you are returning an espresso machine, make sure that all water in the boiler has been removed as any water left in the machine can cause extensive damage. Please reference the owner's manual or call Cora's service agency at (800) 696-2672 for instructions on how to drain the boiler.
A returned item must be in it's original new condition, with all original accessories, parts, manuals, etc., and must be re-packaged in the original retail display box.
It is recommended that you return the machine via UPS insured. We are not responsible for any returned item that is lost or damaged in transit.
All "gift with purchase" merchandise such as starter kits, gift packages, frothing pitchers, etc. must be returned with your machine or you will be charged the normal price for these items.
Frothing pitchers, thermometers, cups, parts or coffee that has been opened or used cannot be returned. You will be charged the normal price for these items.
Please keep a copy of the UPS receipt and tracking number; this is your protection if the equipment is lost or damaged.
Your account will be credited in approximately three to four weeks from the time Cora receives the machine less any applicable restocking fee and repair charges due to user misuse.
Shipping charges paid by the purchaser without Cora's prior authorization will not be refunded. Remember that Cora will refuse to accept any package unless a return authorization number is clearly shown on the outside of the shipping box.
TERMS & CONDITIONS
If you have questions or need assistance in choosing a piece of equipment or a product item, please contact us. We will help you make a selection that meets your individual needs.
All U.S. orders are shipped via UPS Ground Service. We cannot guarantee delivery dates and will not refund shipping charges for items not delivered on time unless refunded by UPS.
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